Frequently asked questions
Can't find your answer? Message us on WhatsApp at +91 87577 26925.
About our snacks
What are freeze-dried fruits?
Freeze-dried fruits are fresh fruits that go through a low-temperature drying process that removes moisture while helping preserve their natural taste, aroma and crispy texture.
Are Orzino snacks made from real fruit?
Yes. Every Orzino snack is made from real fruit and prepared to keep its natural flavour and crunch.
What's available right now?
Mango Slices and Pineapple Slices are available today; more flavours are on the way and are marked “Coming Soon” on the products page. Open a coming-soon product and tap “Notify me on WhatsApp” to hear when it launches.
How should I store them?
Keep the pack tightly sealed in a cool, dry place away from sunlight and moisture, and reseal after opening to keep it crunchy. Check the best-before date printed on the pack.
Ordering & payment
Do I need an account to order?
No — you can check out as a guest. An account lets you save addresses, check out faster and see all your orders in one place.
How do I pay?
We accept UPI. At checkout, scan the QR code with any UPI app, tap PhonePe / Google Pay / Paytm, or pay to the UPI ID shown. Then enter the transaction reference (UTR) from your payment app and confirm your order.
Why do you ask for the UTR / transaction ID?
We match your payment against our bank account by hand, and the UTR is how we find it. You'll see it in your UPI app under the payment details (usually a 12-digit number).
Is Cash on Delivery available?
Not at the moment — we currently accept UPI payments only.
Why is there a limit of 8 per product?
Our snacks are limited edition, so each order is capped at 8 packs of any one product to keep stock fair for everyone.
Is GST included in the price?
Prices are shown before GST. GST at 5% is added at checkout and itemised on your invoice.
I paid but my order isn't confirmed. What now?
Please don't pay again. WhatsApp us your Order ID and UTR on +91 87577 26925and we'll confirm it or refund you within 5-7 business days.
Delivery
How much is delivery?
₹30 for a single pack, and free when you order 2 or more packs.
How long does it take?
Typically 3–5 business days from the order date. Your order page shows the expected delivery window.
How do I track my order?
Open Track Order and enter your Order ID and phone number — or sign in to see all your orders. We also send updates on WhatsApp.
Returns & support
My parcel arrived damaged. What do I do?
Message us within 48 hours of delivery with your Order ID and photos/video of the package and product. See our Refund & Return Policy.
Can I cancel my order?
Yes, before it is dispatched — use the "Request cancellation" button on your order page or message us on WhatsApp with your Order ID.
I forgot my password.
Automatic reset emails aren't available yet. WhatsApp us on +91 87577 26925from the number on your account and we'll help you get back in.
How can I contact Orzino?
Email support@orzino.com, WhatsApp +91 87577 26925 (Mon - Sun: 8:00 AM - 9:00 PM) or use the contact page.