Privacy Policy

1. Who we are

This website is operated by ORZINO Freeze Dried Fruits, P-101, Gali No. 3, Nafees Road, Batla House, Jamia Nagar, Okhla, South East Delhi - 110025. You can reach us at support@orzino.com or +91 87577 26925.

2. Information we collect

We collect only what we need to run the store:

• Account details — your name, mobile number, email address and a password (stored only as a salted, one-way hash), plus any delivery addresses you choose to save.
• Order details — the items you buy, delivery name, phone, email, address, and the UPI transaction reference (UTR) you enter so we can match your payment.
• Messages — anything you send us on WhatsApp, phone or email while placing or asking about an order.
• Browser storage— your cart and sign-in session are kept in your browser's local storage so they persist between visits.

We never ask for or store your UPI PIN, card numbers, CVV, OTPs or net-banking credentials. Payments are made in your own UPI app; we only see the reference number you share.

3. How we use your information

• To create and manage your account and remember your saved addresses.
• To process, pack, deliver and support your orders, and to verify your UPI payment.
• To send order confirmations, delivery updates and respond to your queries.
• To issue invoices and keep tax and accounting records as required by law.
• To prevent fraud, misuse and unauthorised access.
• To improve our products and website. We will only send you promotional messages if you agree to receive them.

4. Consent and legal basis

We process your personal data with your consent (for example when you create an account or place an order) and where it is necessary to fulfil your order or to comply with applicable Indian law, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020. You may withdraw consent at any time by contacting us; this will not affect processing that already took place, and we may need to keep certain records where the law requires it.

5. Who we share it with

We do not sell your personal information. We share it only where needed:

• Courier and delivery partners — your name, phone number and address, to deliver your order.
• Your bank / UPI provider — only in the course of verifying or refunding a payment you made.
• WhatsApp (Meta) — when you place or discuss an order over WhatsApp, under their own terms.
• Technology and hosting providers that help us run the website, bound by confidentiality.
• Government or law-enforcement authorities when we are legally required to.

6. Storage and security

We use reasonable technical and organisational safeguards, including hashing passwords and limiting who can see order information. The information you provide is stored in your browser on your device and, where applicable, on our systems. Please keep your password private and sign out on shared devices. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

7. How long we keep it

We keep account information while your account is active and order and invoice records for as long as needed to serve you and to meet tax, accounting and legal requirements. When information is no longer needed we delete or anonymise it.

8. Cookies and local storage

We use your browser's local storage (not advertising cookies) to keep your cart, your sign-in session and saved preferences. You can clear this data any time from your browser settings, but you may then need to sign in again and your cart will be emptied. If we add analytics or advertising tools in future, we will update this policy first.

9. Your rights

You can ask us to:

• tell you what personal information we hold about you and how it is used;
• correct inaccurate or incomplete information (you can also edit most of it in your account);
• delete your information, subject to records we must keep by law;
• withdraw your consent or object to particular uses; and
• raise a grievance about how your information has been handled.

Write to support@orzino.com from the email address or phone number on your account and we will respond within a reasonable time.

10. Children

Our website is intended for adults. We do not knowingly collect personal information from anyone under 18 without a parent or guardian's consent. If you believe a child has given us information, please contact us and we will remove it.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it last changed; significant changes will be highlighted on the website. Continued use after an update means you accept the revised policy.

12. Grievance officer & contact

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints can be sent to our Grievance Officer (Customer Support Team) at support@orzino.com or +91 87577 26925 (Mon - Sun: 8:00 AM - 9:00 PM). We acknowledge complaints within 48 hours and aim to resolve them within one month.

See also our Terms & Conditions and Refund & Return Policy.